Raffle Terms and Conditions

Raffle Terms and Conditions

Raffle Rules

Thank you for supporting Prostate Cancer UK.

The Summer Raffle closed on 28 July and the draw took place on 4 August 2014. See our winners list for results.

Applications must be from players aged 16 years old or over. No person under this age is allowed by law to enter the Prostate Cancer UK Raffle.

Any person who has entered the Prostate Cancer UK Raffle who is under 16 years old will automatically forfeit any prize and will be excluded from future entries. If a child under 16 years old is found to have participated in a lottery after the lottery draw has taken place, then a full refund will be made to that person and any prizes that might otherwise have been due to them will not be paid out. If prizes have already been paid out, all reasonable attempts will be made to recover them.

Prostate Cancer UK reserves the right without notice or reason to cancel or refuse entry to the raffle. Prostate Cancer UK's decision on all matters affecting the draw is final and legally binding. No correspondence regarding the results of the draw will be entered into.

Complaints will be handled in line with complaints procedure found within Prostate Cancer UK's Policy and Procedure. Complaints that cannot be resolved by Prostate Cancer UK including personal attention from the Promoter will be escalated to a third party; the Fundraising Standards Board.

The winners have been notified by telephone where a telephone number is available. View our winners list or alternatively the list of winners can also be accessed by calling 0800 082 1616.

Prostate Cancer UK reserves the right to publish the names of winners.

The cost of each ticket and entry is £1.

Monies received after the entry closing date will be treated as a donation.

There are no alternatives to the cash prizes and no interest is payable. Payment of prizes will be made by cheque by post within 21 days.

Tickets may not be sold in the street.

Terms & Conditions

Prostate Cancer UK accepts no liability for loss, theft or delay due to post or for any interest for late items. Prostate Cancer UK is not liable for any late bank payments. Prostate Cancer UK staff and their families are excluded from playing the Raffle. Woods Response Services employees are excluded from playing the Raffle.

No detail in the application may be changed in any way once it has been submitted except for change of address.

Prostate Cancer UK's Raffle is open to residents of England, Wales and Scotland. No entrants are allowed from Northern Ireland, the Channel Islands, or the Isle of Man.

The Prostate Cancer UK Raffle is subject to the laws of England and Wales.

Supporting Information used in promotion of the Prostate Cancer UK Raffle: Prostate Cancer UK is licensed by the Gambling Commission, and this lottery is run under the rules laid down by the Gambling Act 2005 (www.gamblingcommission.gov.uk).

The Prostate Cancer UK Raffle is intended to be a fun way to support the Prostate Cancer UK and the vital work we do. If you feel you have a problem with gambling you should visit Gambleaware's website where you can get help and advice, or contact the National Gambling Helpline on 0808 8020 133, lines open 8.00am until midnight.

The person responsible for this lottery is Mark Bishop, Prostate Cancer UK, Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN. Registered company number 2653887. Registered charity in England and Wales (1005541) and in Scotland (SC039332). VAT 905 9415 18.

Responsible Gambling

Prostate Cancer UK’s Raffle is intended to be a fun way to support Prostate Cancer UK and the vital work we do. If you are worried about your gambling or that of someone you know, you should visit the Gambleaware website, where you can get help and advice, or contact the GambleAware National Gambling Helpline on 0808 8020 133 or 0845 6000 133, lines open 8.00am until midnight. GambleAware is the UK’s leading authority on the provision of support, advice and counselling to people affected by gambling problems.

Self-Exclusion

While most of our supporters gamble within their means, we recognise that gambling can be a problem for some.

To support problem gamblers, we operate a self-exclusion policy which means that you will not receive any marketing material from us about our raffles. The exclusion will start after you notify us with your intentions and will last for a minimum of six months.

If you are worried about your gambling or that of someone you know and wish to self-exclude from Prostate Cancer UK lotteries, please inform the Supporter Care Team at supportercare@prostatecanceruk.org, ring 0845 601 6936 or write to Prostate Cancer UK, Fourth Floor, The Counting House, 53 Tooley Street, London, SE1 2QN. A subscriber who uses an exclusion form will not be able to participate in the Charity’s lottery. The self-exclusion will appear on your record on our database.

Complaints

Any complaints regarding our raffles or lotteries can be made directly to Prostate Cancer UK by contacting our dedicated supporter care team at:

Prostate Cancer UK
Fourth Floor
The Counting House
53 Tooley Street
London
SE1 2QN

We will aim to respond to initial complaints and queries within 48 hours of receipt of the complaint.

If the complaint is not satisfactorily resolved, the matter will be escalated appropriately.

Every complaint will be taken seriously and fully considered by Prostate Cancer UK in order that a satisfactory resolution can be achieved.

In the event that a satisfactory outcome can still not be reached, in accordance with the agreed protocol arranged on behalf of members by the Lotteries Council the matter will be referred to The Independent Betting Adjudication Service (IBAS), which acts as an impartial adjudicator on disputes that arise between gambling operators and their customers.

  1. The player will be provided with IBAS referral details.
  2. The outcome of IBAS intervention will be reported to the Gambling Commission

 

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