Privacy statement

At Prostate Cancer UK we are committed to protecting your privacy while providing a personalised and valuable service. Collecting personal information (use of the website assumes your consent) is necessary if we are to satisfy the expectations and requirements of the users e.g. by communicating with them and providing an interactive service. This statement is made to satisfy the requirements of the Data Protection Act 1998 and Prostate Cancer UK is the data controller of your information for the purposes of the Act. You can contact Prostate Cancer UK at Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN. Telephone 020 3310 7000. Email info@prostatecanceruk.org

How do we collect information?

We will obtain personal information from you when you enquire about our activities, register with us, use our services, shop by order form or from our website, make a donation to us or otherwise provide us with personal information. We may also receive information about you from third parties, for example from a friend who wants to tell you about the website.

What information do we collect?

The types of information collected might include names, together with courtesy titles, marital status, date of birth, e-mail address, postal address, telephone number, fax number and bank details. Credit/debit card details are only collected to process your financial transaction and are not stored on the Charity's electronic systems, in compliance with the Payment Card Industry Data Security Standards (PCI DSS).

When you visit our website you may provide us with two types of information:

  • personal information you provide to us on an individual basis
  • website use information collected as you / others browse our website.

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your information, we cannot ensure the security of your data transmitted to our website. Any information you submit is sent at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access to your data.

Similar to other commercial websites, our website uses a technology called "cookies" (see explanation below, "What Are Cookies?") and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.

How do we use this information?

Prostate Cancer UK or our trading company, The Prostate Cancer Trading Ltd, Company Number 06157784 will:

  • use your personal information to provide you with the services, products or information you have requested, to notify you about changes to our services, for administration purposes, to respond to your feedback, to develop and improve the services we provide and to further our charitable aims.
  • contact you (by e-mail, telephone, text message, mail or otherwise) with information about our services that you request from us, or that we feel may be of interest to you (news, events, products and fundraising activities) or to ask you to participate in one of our surveys, such as customer satisfaction surveys.
  • If you do not wish to receive this information please contact  The Data Protection Officer, Prostate Cancer UK, Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN  or by email at data@prostatecanceruk.org

Do we use cookies?

A 'Cookie' is a small piece of information sent from our website to your computer and stored on your hard drive to help us to identify you quickly when you next visit. A 'Cookie' allows us to personalise the website to your requirements and avoid lengthy registration/personalisation. We currently use cookies in two areas of our site. Specifically, we use cookies in the discussion area to identify that a user is logged in and in the shop area to identify the contents of your shopping basket.

We use cookies to provide accurate monitoring reports to help us understand our users' interests and preferences therefore ensuring that the website is as user friendly as possible.

Analysing website activity

Our website uses Google Analytics, a service provided by Google, Inc that uses cookies to help the website analyse how users use this site. The cookie will generate information about your use of the website, and this along with your IP address will be stored on servers in the United States by Google, Inc. This information is retained for the purposes of evaluating and compiling reports on website activity and for other services relating to internet usage. This information may be transferred to third parties by Google, Inc where required to do so by law, or where such third parties process the information on their behalf. Your IP address will not be associated with any other data held by Google, Inc.

If you do not agree to the processing of data about you by Google, Inc in the manner and for the purposes set out above, you can select 'disable cookies' on your browser.

How do we protect personal information?

We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is uses, or for as long as we are legally required to keep it.

We use a secure server when you make a donation via our Website.

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

From time to time our website may contain links to other websites.  Prostate Cancer UK is not responsible for the content or privacy practices of other websites.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our service providers, agents and associated organisations, and to other organisations who may share our objectives according to your preferences.

If you contact us with an opinion about this charity's website or its contents we reserve the right to publish your opinion on the website unless you request that we do not.

As noted above we may also need to disclose your information if required to do so by law.

Your consent

By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.

If we ask you to provide us with sensitive personal data, we will seek your specific consent, and give you specific additional information about our proposed use of that data at the point where we ask for it.

Sensitive personal data means data that consists of information relating to the racial or ethnic origin of a data subject, their political opinions, religious beliefs, trade union membership, sexual life, physical or mental health or condition, or criminal offences or record.

Right of access

You have the right to ask for a copy of the information we hold about you (we are entitled to charge a reasonable fee) or ask us to remove your information from our records by writing to us at the following address:

The Data Protection Officer, Prostate Cancer UK, Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN.

Changes

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.