How can we help?
Our Specialist Nurses offer up-to-date, reliable and balanced
information on all aspects of prostate disease. In 2013, 9 out of
10 callers were very satisfied with their call and 82% agreed that
the Specialist Nurses helped in a way other health professionals
We also provide emotional support and can signpost callers to
other organisations for additional help. Our nurses are however,
unable to diagnose a medical condition and any information provided
should not replace any medical advice given by your doctor.
We are a member of The
Helplines Partnership and our service has been
accredited to The Helplines Standard. This means that through
independent assessment, we have demonstrated that we are committed
to quality and offer a professional service.
We aim to answer over 85% of attempted calls to our nurses.
However, there are times when the helpline can experience a high
volume of calls and callers are given the option to queue. We know
that there are more calls to the Specialist Nurses in the
morning, so you are more likely to speak with a nurse on your first
attempt if you call after 12 noon.
Many people have been calling about:
The news that the
National Institute for Health and Care Excellence (NICE) has
not approved the use of Abiraterone prior to having chemotherapy on
Abiraterone can be accessed prior to chemotherapy through the
Cancer Drugs Fund (CDF). At present the decision by NICE
affects men who have not yet had chemotherapy and were wanting to
access Abiraterone on the NHS. Men who are already taking
Abiraterone will continue to be able to access this medicine
through the CDF.
Please contact one of our Specialist Nurses on 0800 074 8383 to
find out more about NICE’s decision, access to Abiraterone and the