Our Specialist Nurses

Whether you've been diagnosed or have concerns about prostate cancer, our Specialist Nurses are here to support you and answer your questions by phone, live chat or email. We also welcome contact from concerned partners, family members and friends as well as from health professionals.

How can we help?

Our Specialist Nurses offer up-to-date, reliable and balanced information on all aspects of prostate disease. In 2013, 9 out of 10 callers were very satisfied with their call and 82% agreed that the Specialist Nurses helped in a way other health professionals could not.

We also provide emotional support and can signpost callers to other organisations for additional help. Our nurses are however, unable to diagnose a medical condition and any information provided should not replace any medical advice given by your doctor.

We are a member of The Helplines Partnership and our service has been accredited to The Helplines Standard. This means that through independent assessment, we have demonstrated that we are committed to quality and offer a professional service.

We aim to answer over 85% of attempted calls to our nurses. However, there are times when the helpline can experience a high volume of calls and callers are given the option to queue. We know that there are more calls to the Specialist Nurses in the morning, so you are more likely to speak with a nurse on your first attempt if you call after 12 noon.

Many people have been calling about:

The news that the National Institute for Health and Care Excellence (NICE) has not approved the use of Abiraterone prior to having chemotherapy on the NHS

Abiraterone can be accessed prior to chemotherapy through the Cancer Drugs Fund (CDF). At present the decision by NICE affects men who have not yet had chemotherapy and were wanting to access Abiraterone on the NHS. Men who are already taking Abiraterone will continue to be able to access this medicine through the CDF.

Please contact one of our Specialist Nurses on 0800 074 8383 to find out more about NICE’s decision, access to Abiraterone and the CDF.

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Contact us by Telephone

Call our confidential telephone service on 0800 074 8383. Textphone users can use text relay to access the Specialist Nurses by calling 18001 0800 074 8383 so that a text relay operator can help us give you the support and information you need.

Monday - Friday 9-6pm, Wednesday 10-8pm

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Contact us by Email

We appreciate that sometimes people find it easier to contact us by email rather than talk to one of the nurses directly. By using our contact form, you can send your question to the Specialist Nurses.

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Contact us by Letter

Please send your queries to the following address:

Prostate Cancer UK Specialist Nurse Team
Fourth floor, The Counting House, 53 Tooley Street, London SE1 2QN.

We aim to respond to letters and emails within five working days. However, if your query is urgent or you have lots of questions, you will receive a much quicker response by calling our Specialist Nurses. Please note, we are unable to respond to queries from outside the UK, as there are differences in healthcare service provision in other countries.

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Contact us by Text

Our SMS text service is now available to help those people where it may not be convenient to talk, live chat or email us at that time. To use our SMS service, TEXT the word NURSE to 70004, and you will receive an automated message thanking you for getting in touch. Our Specialist Nurses will then contact you when we are open (9am-6pm Mon-Fri, 9am-8pm Weds). Messages received after 5pm and after 7pm on a Wednesday will be called back the following day. Your text will be stored confidentially and will only contain the contact number of the caller.

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Confidentiality

The telephone, email, live chat, text and postal enquiry services are confidential between you and Prostate Cancer UK. If you contact the Specialist Nurses, you may choose to provide personal information which will only be used for the purposes of dealing with your enquiry.

Any personal information provided will not be passed onto anyone else without your express permission except in exceptional circumstance to comply with the nurses' code of professional conduct or the law. Examples of this might include children contacting the service reporting abuse, anyone reporting serious self harm, anyone expressing the intention of harming someone else, or if a terrorist threat is reported.

Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed from our records, please contact the Specialist Nurses.

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Call Monitoring

Calls are recorded and monitored for training purposes. This is an important part of maintaining quality of our Specialist Nurse service. All calls are kept confidential to Prostate Cancer UK and are destroyed securely after use.

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Specialist Nurse Feedback

We regularly review the service we offer and strive to improve and develop it whenever we can. An essential part of this review involves finding out about the experiences of people using our Specialist Nurse service. You can provide us with your feedback by completing our feedback form.